A 'booking' means any order for our products or services on this site that is accepted by us. Acceptance will be made by us (and a contract concluded) when we have received full payment from you. There is no agent involved in this booking process; the contract is concluded between you as the Customer and us as the Business.
Refunds & Cancellations
A full refund will be given for cancellations made outside of 48 hours of your booked accommodation. No refund will be made for cancellations made within 48 hours of your booked accommodation.
To cancel a booking, call us on 01256 381862.
PaymentFull payment for all bookings is required at the time of booking.
Queries or ComplaintsShould you have any queries or complaints in relation to the booking process, or our business, please contact us directly on 01256 381862.
Conditions of UseSylven Lea B&B is a fully non-smoking establishment, although guests can smoke in designated areas outside.